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Cover art for Policy Desk for Multi-Brand BPOs

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Policy Desk for Multi-Brand BPOs

Built for BPO floors juggling multiple end clients. Agents see brand color, voice notes, and prohibited actions per account. Supervisors get cross-brand KPIs without leaking data between tenants.

Timeline
10–12 weeks
Format
Design system extension + rollout playbooks
Indicative budget
KRW 14,200,000 Informational—no checkout on this site.

Responsible designer

Avatar for Sora Kwak

Sora Kwak

Frontend engineer focused on multi-tenant admin patterns.

What ships in the box

  • • Per-brand theming with accessibility checks
  • • Seat licensing maps tied to contracts
  • • Cross-brand incident heatmaps (aggregated)
  • • Agent coaching snippets tied to scenario IDs
  • • Automatic redaction previews before export
  • • Shift handover digest with open risks
  • • Voice-of-customer hooks to tagging rules

Outcomes teams cite

  • Onboarding new brands without rewriting consoles
  • Compliance reviews see clear separation of duties
  • Supervisors compare pods without breaking isolation

Operator questions

Row-level security patterns with audited impersonation and time-boxed support keys.

Recent experience notes

“Policy Desk finally matches how our floor actually works—brand colors are not decorative, they prevent mistakes.”