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Cover art for Ledger Lite for Service Credits

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Ledger Lite for Service Credits

When goodwill gestures need governance, Ledger Lite gives a readable timeline: who proposed, who checked, and which policy clause applied. Amounts are informational within the UI and sync to finance separately.

Timeline
6 weeks
Format
Workshop + UI build
Indicative budget
KRW 5,200,000 Informational—no checkout on this site.

Responsible designer

Avatar for Yuri Chae

Yuri Chae

Automation analyst bridging CX policies to finance controls.

What ships in the box

  • • Maker-checker with reason codes
  • • Policy clause picker with citations
  • • CSV snapshots for finance connectors
  • • Per-team monthly ceilings
  • • Anomaly flags on velocity
  • • Customer-visible summaries (optional portal)
  • • Immutable note attachments

Outcomes teams cite

  • Fewer finance reversals from unclear approvals
  • Agents explain credits with consistent language
  • Audit requests answered with exportable trails

Operator questions

No. It tracks operational intent and approvals; settlement stays in finance systems.

Recent experience notes

“Ledger Lite stopped our "who approved this credit" hunts. Clause picker keeps language consistent.”