Process
From messy narratives to shippable consoles
Six beats, alternating between listening and building. Each ends with artifacts you can forward, print, or diff—not just decks.
-
Step 1
Immersion day
Shadow approvals, tag failure language, capture photos of whiteboards.
-
Step 2
System cartography
Readable map of connectors, data contracts, and escalation paths.
-
Step 3
Paper + code prototype
Low-fidelity flows validated with operators before pixels polish.
-
Step 4
UI production sprint
Component library aligned to your tokens, accessibility issues triaged weekly.
-
Step 5
Hardening window
Load tests on notification paths, red-team prompts on approvals.
-
Step 6
Handover studio
Runbooks, comms templates, and rollback drills with your leads.
Before → After snapshot
Before: approvals scattered across chat threads, SLA timers invisible, auditors given slide PDFs.
After: one console shows lane owners, timers, and immutable notes; exports match regulator requests.